Operations Management Case Studies - 3758 Words

1. Introduction This report focuses on the case studies of the Levi Jeans workers and the California Auto Club reengineering customer service. It looks at operations management as a source for gaining a competitive advantage and overcoming potential problems experienced within and organisation or workplace. The questions to be reviewed are as follows: Jeans Therapy - Levis factory worker are assigned to teams, and morale takes a hit: 1. What went wrong with Levis move to teams in their plants?; 2. What could Levis have done differently to avert the problems?; 3. Devise a team incentive plan that you think might work; and 4. Do you think the need to move jeans production offshore was inevitable? Could Levis have done anything to†¦show more content†¦3. What could Levis have done differently to avert the problems? In 1993 Levis hired a consulting firm to analyse the problems, concluding the company should start from scratch and include all parties in redesign of pay structures and work processes. In hindsight, it is simple to say that Levis should not have phased out the old system as it seemed to be working. Having said this, with the introduction of the new system, there could have been greater emphasis placed on getting it right. What could Levis had done better? According to Keogh (2003), motivation is one of the most loaded nouns in the English language. It has an intrinsic negative, as well as positive, connotation and its trigger is different for each individual. In a corporate context, well-motivated employees can enhance a company. Those with poor motivation can generate serious workplace problems. 3.1 Abraham Maslows hierarchy of needs In the late 1960s, Abraham Maslow developed a hierarchical theory of human needs. He set up a hierarchical theory of needs in which all the basic needs are at the bottom, and the needs concerned with mans highest potential are at the top. The hierarchic theory is often represented as a pyramid, with the larger, lower levels representing the lower needs, and the upper point representing the need for self-actualisation. Each level of the pyramid is dependent on the previous level. For example, a person does not feel the second need until theShow MoreRelatedOperations Management : A Hotel Case Study922 Words   |  4 Pagesâ€Å"Operations Management: A Hotel Case Study† 1. What are the four areas of strategic planning? Describe each area. For a hotel to be productive, the operation manager and his team must consider four applicable areas of strategic planning which include: 1) facilities, 2) materials, 3) quality, and 4) technology. The first strategy is facilities management. This refers to the land and the design of the building and the way the services are set up within the building. When a hotel management looksRead MoreEssay Case Study on Operation Management1154 Words   |  5 PagesFinal case study on Fresh Salads Ltd: The Iceberg lettuce harvest Harvinder kaur ratol (1210240) University Canada West Professor: Chris Tabi MBA 510: Operations Management 23rd March 2013 Abstract This paper illustrates the importance and use of operation management in order to deal with different task within the one organization. It provides the information regarding the transformation process, operations objectives and company operations which helps an organization to perform variousRead MoreOperations Management and Management Science Case Study1723 Words   |  7 PagesOperations Management and Management Science Case Study Capacity Planning New Balance Athletic Shoes Summary James Davis is the president and general manager of New Balance Athletic Shoes. 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